The problem with resistance is we don't notice it until it’s not there. Well, we notice it, but ignore it. And we we push against it. Sometimes it works. But holy crap it's hard....

On a good day, our boss was a bully. But she taught me a valuable lesson: never reason with a bully....

We all have stories where one piece of knowledge connects with another, allowing us to do hard new things. Things outside our comfort zone....

How do we deal with unreasonable people in volatile situations? Negotiate. And we need really good tools....

We need leverage in crises and times of change. But we don’t have leverage, we create it....