How do we deal with unreasonable people in volatile situations? Negotiate. And we need really good tools....

On a good day, our boss was a bully. But she taught me a valuable lesson: never reason with a bully....

Do we have enemies? No, we have have foils – people who put our best qualities and our most embarrassing in stark relief....

Companies everywhere seem to suffer the same three problems: we’re organized in silos, we not collaborating effectively, and work isn’t getting done. While uniquely aggravating, these problems just aren’t unique....